Refund Policy

Overview

SportsAuctionPro ("we," "our," or "us") is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our Software-as-a-Service (SaaS) platform subscriptions and related services. By purchasing a subscription or using our paid services, you acknowledge and agree to the terms of this policy.

Please read this policy carefully before making a purchase. All refund requests are subject to our review and approval.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If you experience persistent technical issues that prevent you from using the core functionality of the platform, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund.
• Duplicate Charges: If you have been charged multiple times for the same subscription or service due to a billing error, we will refund the duplicate charge(s) in full.
• Service Not as Described: If the service materially differs from what was described at the time of purchase and this significantly impacts your intended use, you may request a refund within 14 days of the initial purchase.
• New Subscriptions: First-time subscribers may request a refund within 7 days of their initial purchase if they have not used the platform to create or conduct any tournaments or auctions.

Non-Refundable Items

Important — No Refunds After Service Usage: No refund will be provided if part or complete service has been provided. This includes, but is not limited to: creating tournaments, adding players or teams, conducting auctions, using broadcast features, or utilizing any platform functionality beyond initial account setup.

The following are NOT eligible for refunds:

• Any usage of services — partial or complete service usage renders the purchase non-refundable.
• Subscriptions that have been actively used to create, manage, or conduct tournaments or auctions.
• Requests made after 14 days from the date of purchase.
• Partial months or unused portions of subscription periods after the 7-day refund window.
• Services that have been fully rendered or consumed.
• Add-on features or one-time purchases that have been activated or used.
• Subscriptions cancelled after automatic renewal when the user failed to cancel before the renewal date.
• Accounts terminated due to violation of our Terms of Service.
• Change of mind or no longer needing the service after the refund eligibility period.

Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Send an email to help@sportsauctionpro.com with the subject line "Refund Request - [Your Account Email]". Include your account email, the date of purchase, the amount paid, and a detailed explanation of your reason for requesting a refund.
2. Provide Documentation: Include any relevant documentation such as payment receipts, screenshots of technical issues, or correspondence with our support team.
3. Review Process: Our team will review your request within 5-7 business days. We may contact you for additional information if needed.
4. Refund Issuance: If approved, refunds will be processed to the original payment method used for the purchase.

Important: All refund applications must be submitted via email to help@sportsauctionpro.com. Requests submitted through other channels may not be processed.

Processing Timeline

• Review Period: 5-7 business days from receipt of your complete refund request.
• Processing Time: Upon approval, refunds are initiated within 3-5 business days.
• Bank Processing: 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Note: International transactions may take additional time due to cross-border processing. Currency conversion rates at the time of refund may differ from the original transaction.

Subscription Cancellation

Cancellation of your subscription and refund requests are separate processes:

• You may cancel your subscription at any time through your account settings or by contacting our support team.
• Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period.
• Upon cancellation, you will retain access to the paid features until the end of your current billing period.
• To request a refund in addition to cancellation, you must follow the refund request process outlined above.

To avoid being charged for the next billing cycle, please cancel your subscription at least 24 hours before the renewal date.

Disputes

If you disagree with our decision regarding your refund request, you may submit an appeal by emailing help@sportsauctionpro.com with the subject line "Refund Appeal - [Your Account Email]". Please include:

• Your original refund request reference number.
• Additional information or documentation supporting your appeal.
• A clear explanation of why you believe the original decision should be reconsidered.

Appeals will be reviewed by a senior member of our team and you will receive a response within 10 business days. The decision on appeals is final.

Contact Us

For all refund-related inquiries, please contact us:

• Email: help@sportsauctionpro.com
• Phone: +91 78907 78787
• Response Time: Within 5-7 business days